Returns

At Penny Leigh & Co we want our customers to feel confident ordering from our online store. Keeping this in mind, our returns policy is as follows:

•  If you feel the item ordered is not right for you, we are happy to exchange or provide a credit note. The item must be in its original condition and packaging.
• You need to contact us before sending the item back so we know to expect it (sales@pennyleigh.com.au).
• Please return the item/s to us within 7 days of receiving it for a refund, exchange or credit note. This applies to full price items only - we do not offer refunds on sale or discounted items (this includes using discount codes).
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping charges will only be waived if the returned item is faulty.
• We recommend you use registered post or a trackable courier when returning an item, as Penny Leigh & Co cannot accept responsibility for items lost in transit to us. Please do not send your purchase back to the manufacturer.
• Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Any credit notes issued will be valid for the period of 3 months.
• Refunds or credit notes are only processed once the original item has been returned to us, in its original condition.